Customer Service Specialist / Export
We invite you to rethink our ways of working to create the Perfect Flow, for people, products, processes and your career.
Do you want to join us in making water experiences smart and sustainable?
We are looking for a Customer Service Specialist to join our growing Export Team at Oras Group.
In Sales Department we are mostly focused on B2B business. Our goods are distributed from Australia through Middle East to Canada. Main markets are located in Germany and in Scandinavian market, where Oras and Hansa brand are very known and popular. Customer Service Team in SSC Wrocław belongs in the organizational structure to Sales Department in Germany.
Your main areas of responsibility will include:
1.Answers customers' inquiries and provides problem resolution in accordance with the organization's service standards.
2. Acts as the point of contact to the Oras Group customers from different countries within and out of EU (wholesalers, plumbers, architects, planners and end users) and Oras Group salesforce via different communication channels (mainly emails).
3. Timely handling of customer inquiries (related inter alia to sales order status, shipment details, products availability and prices/quotations).
4. When necessary, liaises with internal stakeholders like demand, planning and logistics and reinforces agreed upon lead-times with customers and business unit.
Your profile:
- English language on level B2
- Knowledge of German language (B1/B2) and Italian language (B1) will be an asset
- Previous experience in a similar position in the customer service area, logistic, SCM
- Previous background in production company
If you have hands-on experience with the above? Great!
At Oras Group, you will be a valued part of our international community that strives to make an impact every day. We constantly try to think ahead and we have been pioneers of our industry for a long time. We are looking for people who are performance-driven and able to find new ways for us to bring the smartest water solutions connected to the environment to the market.
What we offer:
- Benefits package (LuxMed, Life insurance, Multisport, SmartLunch, holiday allowance etc.)
- Work-life balance (Scandinavian company and approach)
- Trainings package with Polish and German Teams
- Hybrid model of work (3 days in the office and 2 days remote)
- Office located next to the main railway station in Wrocław
- Friendly atmosphere and onboarding process
Join us to create the Perfect Flow.
Please submit your application by 15.12.2023.
- Department
- Sales
- Role
- Customer Service
- Locations
- Poland/ Wrocław
- Remote status
- Hybrid
- Employment type
- Full-time
- Termin składania aplikacji upływa
- 15 December, 2023
- Application period ends
- 15 December, 2023
Poland/ Wrocław
Workplace & Culture
With us, you will join an international company with minimum bureaucracy and maximum approachability. We offer work-life balance and possibilities to develop - and to find your own Perfect Flow.
About Oras Group
Oras Group is a significant European provider of sanitary fittings: the market leader in the Nordics and a leading company in Continental Europe. The company’s mission is to create the smartest water experiences for everyone and its vision is to become the Perfect Flow Company. The Group has two strong brands, Oras and Hansa. Oras Group is owned by Oras Invest, a family company, and an industrial owner.
The domicile of Oras Ltd, the parent company of the Group, is located in Rauma, Finland, and the Group has three manufacturing sites: Kralovice (Czech Republic), Olesno (Poland) and Rauma (Finland). The Group operates with its own staff in 15 markets.
Customer Service Specialist / Export
We invite you to rethink our ways of working to create the Perfect Flow, for people, products, processes and your career.
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