Do you want to join us in making water experiences smart and sustainable?

With us, you will join a "Big Small Company": Big enough to be international and small enough to have an impact in every role. We invite you to rethink our ways of working to create the Perfect Flow, for people, products, processes, and your career.

Shared Service Center in Wrocław is looking to hire an enthusiastic and motivated 

Specialist, Customer Service (Export)

Your main areas of responsibility will include:

• Acting as the first point of contact to the Oras Group customers worldwide (B2B)
• Receiving and processing of customers inquiries (emails), delivering high-quality service
• Ensuring customers inquiries are answered and requirements are properly documented and communicated regarding the orders and logistics
• Providing problem resolution in accordance with the organization's service standards
• Liaising with internal stakeholders like demand, planning and logistics and reinforcing agreed upon lead-times with customers and business unit
• Liaising where necessary with sales, finance, technical department and production in an effort to solve customers’ issues
• Providing technical and product consulting for customers
• Customs clearance processing

Required Skills, Abilities and Qualifications:

• Willingness to provide excellent customer service
• Strong verbal communication skills
• English level B2/C1
• German skills would be an asset
• Knowledge of MS Office
• Previous experience in customer service / sales / international trade
• Previous experience in customs and logistics would be appreciated
• Open and friendly attitude towards teammates and others
• Experience in international work environment

We offer:

• Work-life balance (Scandinavian company and approach)
• Friendly and family atmosphere at work
• Onboarding process
• Flexible working hours
• Opportunity for personal development in an international company
• Benefits package (private medical care LuxMed, Group Life Insurance, Multisport, Smart Lunch, free access to Mindgram Platform, funding for training and courses Christmas, Easter and holiday allowance, seniority allowances, jubilee extras, discount on company products, financing of integration events, free coffee and tea, and others)